Accepted Methods of Payment. We accept Paypal, Mastercard, Visa, American Express, and Discover.
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Most shipments leave the warehouse within 3 days of order placement. Customers should expect a 7-10 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible.
The following items are shipped by truck only:
- The Engel 65 - MT60
- The Engel 65 combi - MT60 combi
- The Engel 80 - MT80
- IB144 Fiberglass Cooler
- The IB240 Fiberglass Cooler
If you are ordering a product that needs to be trucked, there will be a nominal fee to deliver any where in the greater New York City area.
In addition, some items may be shipped directly from the manufacturer to customers.
Knife Laws. Knife laws vary. Please check with your local law enforcement agency for the laws in your area.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Return Merchandise Policy. Permission for any return merchandise must be secured from our return department. You must email the refund request to firstname.lastname@example.org (with "RETURN" in the subject field), at which time the return authorization number (RA#) with return instructions will be sent to you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned.
If you received a different product than initially purchased, the item must be returned with the following:
· All original contents (product, manuals, instructions, etc.).
· Original packaging.
· Original invoice or receipt.
All Engel 12v Refrigerator/Freezers and Fiberglass Iceboxes that are returned for reasons other than Warranty Issues, Manufacturers Defects or Wrong Product shipped, will be assessed a $40 restocking fee - if all items are returned in original box in New, Never Used condition.
If the item(s) are used or damaged or not all parts returned, Engel USA will assess the use or damage and determine the loss on resale of the item and that amount will be deducted from the amount you paid for the item.
Any refund will include the amount you paid plus any taxes you paid and less the restocking fee or usage/damage fees.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.